What should I do if Request for Card Replacement

You may visit your nearest Community Club/Centre for assistance. A replacement fee of $7.50 may be applicable.

Recovery of Stored Value

Complete the EZ-recovery application for PAssion EZ-Link Card form available at the Community Club/Centre office if there is stored value* remaining in your card. (*EZ- Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to Community Club/Centre office.)

National Library Partner Membership

Email National Library Board (NLB) at enquiry@nlb.gov.sg to report loss of PAssion Card if you are a registered NLB user.

Please call the PA Contact Centre at 6225 5322 (8am to 6pm, Mondays to Sundays, excluding Public Holidays) for assistance.

Provide us with your Name, NRIC/FIN/Passport No, Date of Birth, Contact and Address for verification and PA will liaise with EZ-Link Pte Ltd to de-activate your card from misuse. (Note: De-activation is permanent and card cannot be reinstated for security purposes. It will take up to 48 hours from the time of reporting the lost card for the ez-link function to be blocked by EZ-Link Pte Ltd)

Request for Card Replacement

You may visit your nearest Community Club/Centre for assistance. A replacement fee of $7.50 may be applicable.

Recovery of Stored Value

Complete the EZ-recovery application for PAssion EZ-Link Card form available at the Community Club/Centre office if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to Community Club/Centre office.)

National Library Partner Membership

Email National Library Board (NLB) at enquiry@nlb.gov.sg to report loss of PAssion Card if you are a registered NLB user.

Complete the ‘EZ-recover application for PAssion ez-link Card’ form available at the CC office if there is stored value* remaining in your card (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to CC office.)